Lisa Perez

A persuasive and enthusiastic technology professional with degrees in Cognitive Science and Human-Computer Interaction, I bring empathy, curiosity, and a strategic perspective to every project.

Here are some examples of my work:

All Posts

Preparing for a GDS Service Assessment

The GDS (Government Digital Service) Service Standard sets out 14 criteria to ensure digital services meet user needs, accessibility, and...

Getting better insights, quicker

FutureLearn, an online education platform, faced challenges in delivering actionable user insights efficiently. With a small research...

Identifying researcher needs in Research Operations

The Home Office Research Operations team, responsible for participant recruitment, equipment provisioning, maintaining a usability lab,...

Understanding challenges in data sharing

The Open Data Institute (ODI) wanted to better understand the challenges businesses face when sharing their data in order to identify how...

Improving the customer experience in retail banking

A UK high street bank was concerned about the low usage rate of the touchscreens installed in many of its branches. The technology wasn't...

Creating shared user understanding in a large central government project

A large central government department sought to improve its effectiveness by integrating multiple intelligence data sources into a single...

Researching the impact of process change

A government department which conducted a large number of public consultations faced inconsistent and overly complex internal processes,...

Lisa Perez

All Posts

Preparing for a GDS Service Assessment

Getting better insights, quicker

Identifying researcher needs in Research Operations

Understanding challenges in data sharing

Improving the customer experience in retail banking

Creating shared user understanding in a large central government project

Researching the impact of process change

Lisa Perez

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